While an internal IT person may seem like the best option, there are several important issues to address first.
There are benefits to having in-house IT staff. They’re right down the hall to discuss new projects, can offer an immediate response if a problem occurs at your office, and most importantly, they provide the feeling of security when confronting a sudden IT problem.
But there are serious downsides to hiring internal IT staff that you may not have considered before, downsides which might make the whole process much less attractive — especially when you consider the alternatives.
1 – Finding Quality IT Staff is Not Easy
The IT job market is very competitive, with larger companies quickly snatching up top talent. This leaves small and midsized businesses in a tooth and nail fight to attract and hold onto quality IT support staff, with little room for negotiating salaries.
Research shows that there are 17% more jobs in the technology industry than available workers.
The lack of qualified talent is even more acute in areas like cybersecurity and cloud computing, where IT technicians could be fielding several unsolicited jobs offers every month. This tough competition puts these skills far out of reach of most small and midsized businesses.
32% of organizations say filing a cybersecurity position takes six months, up from 26% just a year ago.
2 – The High Cost of IT Engineers and Support Staff
The IT talent in major cities like Los Angeles, and even smaller cities like Traverse City, often command premium salaries. Here are some useful reference points for your new hire.
Average Network Engineer Salary in Los Angeles – $91,866
Average Network Engineer Salary in Traverse City – $69,198
Those numbers aren’t your total cost either. You’ll have to factor in taxes, vacation time, healthcare, and all the other costs associated with hiring an employee, which could increase that cost by 20% – 30%.
3 – One IT Engineer Isn’t Enough to Achieve All Your Goals
Few individuals can provide you with the skills you need to handle day-to-day issues, update your systems, strategically plan a technology roadmap, ensure security and compliance, while keeping your business safe from disaster.
For smaller companies, that often means making compromises, like going without a robust, well-tested backup and disaster recovery system. This exposes a business to potentially catastrophic data loss. For midsized firms, an understaffed IT department means delayed resolution of network issues, reduced productivity, and poor employee morale, all of which have a corrosive effect on your bottom line.
Having a small in-house IT staff raises other questions as well. What happens when your IT person leaves for their next job? Unfortunately, it means that you lose all the investments you’ve made in that person, like the cost of training and certifications. Then, you’re forced to start all over with a new engineer.
The IT industry has the highest employee turnover of any business sector, with a churn rate of 13.2%
There’s a Better Way – Partner with a Managed IT Services Provider like INCTech
The managed IT services (MSP) model is an excellent alternative to hiring in-house IT staff. There are many advantages of working with a veteran MSP like INCTech.
A Complete Team of Technology Experts
INCTech has done the work of assembling a team of highly qualified IT engineers and support specialists, so your business gets comprehensive network strategy, support and security in one reliable partner. We offer friendly help desk support, cybersecurity consulting services and more, including:
- Network updates and infrastructure management
- Cloud migration and consulting
- Disaster recovery and business continuity
- Mobile device management and security
Some businesses fear that outsourcing their IT support would harm the sense of teamwork and camaraderie that in-house staff provides. While this may be true with less qualified MSPs, INCTech has carefully designed its processes to build a strong sense of teamwork with its managed IT services clients, including regular onsite meetings with your decision makers to make sure we have a clear vision of your latest IT goals.
Proactive Network Support
When your business network goes down for even just a few minutes, you lose an enormous amount of productivity and income. For midsized businesses, those loses quickly reach thousands of dollars per hour, which is why maintaining maximum network uptime should always be the primary goal of an IT team.
Established MSPs like INCTech offer dependable proactive network support that stops IT problems before they hurt your productivity. We’ll keep an eye on your network, watch for warning signs and errors, and address them before they start to affect your business.
We do most of this proactive maintenance work remotely from our state-of-the-art network operations center (NOC), without interrupting your staff or operations.
Flat Rate IT Support Fees
Unlike traditional “break-fix” IT services firms that charge you an hourly rate (which often include hidden fees), INCTech charges a single flat fee for its managed IT services, which is based on the number of users in your company. This flat-rate pricing model gives you total transparency and the ability to budget for IT with maximum confidence.
Because MSPs like INCTech are paid the same monthly fee, no matter how much work they do to keep your technology running well, they have a strong financial incentive to ensure that your technology stays in perfect working condition, as it reduces their own workload.
INCTech – Delivering Trusted Managed IT Services for Over 20 Years
For decades, businesses and organizations have trusted INCTech to provide the highest levels of network reliability, professionalism, and customer service. If you’re a business in either Southern California or Northern Michigan that needs world-class business technology and support available, we’re here to help!
Contact us any time at: 800.333.2989 or INFO@INCTECH.NET. We’d love to answer your questions and explain how we help companies achieve and maintain their network technology, mobile devices, security systems, and more.